Your Feedback Creates Change on Coverpath

It is Coverpath’s aim to provide you and your clients a seamless life insurance experience. We use your feedback to release new features every two weeks and make change a reality.
In the first quarter of 2021, we received 65 feedback submissions from advisors and staff. All requests and comments were reviewed, categorized, and prioritized with Coverpath’s product development teams. The majority were for features that the team is already actively researching and developing, while five requests were for new features that the team is now considering.
We thought you might enjoy a behind-the-scenes look at the most requested features:
Display comprehensive details in the client case center
Give advisors more control
Streamline support
Your feedback is critical in shaping Coverpath. This past quarter, we received numerous requests to create the ability for advisors to lock applications before sending them to clients and because of your feedback, we accelerated the rollout of this feature.
Here are a few examples of enhancements that are live or in development based on your input:
Some requests were for new ideas that Coverpath did not previously consider. For example, we received feedback regarding the clarity of status changes in the client case center. The requester suggested that we change the status “Issuance” to “In force.” The team is planning to make this improvement by mid-year.
Have an idea to improve a feature on Coverpath? We want to hear from you! To provide feedback or request new features, go to the “What’s Ahead” section on hub.coverpath.com and click the “Send General Feedback” button.
Insurance products on the Coverpath platform are issued by Massachusetts Mutual life Insurance Company (MassMutual), Springfield, MA 01111-0001. Not all products are available in all states. State variations may apply.
For Financial Professional Use Only
CP-202103-1380
Sign up for the Coverpath newsletter.
Stay up-to-date on the newest Coverpath features, enhancements, and client outreach tools.
Get Started